Monthly Archives: May 2012

Now don’t leave your Email Inbox to do Customer Support.

Your Support Team needs your help-desk software to do some very simple things: Tell everyone which support queries need attention Tell everyone who is working on which support query Let everyone know the status of support queries View all historical … Continue reading →

Importing Outlook PST files into GrexIt

A lot of our customers use GrexIt as a (better) replacement for Microsoft Exchange Public/Shared Folders. Some of these customers, when they moved to GrexIt, wanted to export tons of their data from Outlook into GrexIt.

Open Email – The better communication paradigm

Email inboxes are silos. Let me explain what that means. While I know what content is sitting in my own email inbox, I have absolutely no idea what is there in the email inboxes of my colleagues. A lot of … Continue reading →

A Shared Email Repository can help make your Support awesome

Its hard to keep Support interactions with your customers from spilling over to your email. Even if you use a tool to manage your support, customers, a lot of times, like to email and interact with some specific people in … Continue reading →